In case the delivered products are defective, we will urgently replace them with the same products as soon as possible. Please contact us at firstname.lastname@example.org within 3 days after the delivery of products. The incurred return shipping costs will be borne by us. In case we have no products for replacement on stock, we will make a refund. We cannot accept returns or exchanges unless the originally sent products were defective or different from what was ordered.
We cannot accept returns or exchanges in the following cases.
Returns due to customers’ personal preferences (“wrong size, different from what was expected/imagined”, etc.) When more than 3 days have passed since the delivery. Once the products have been used. Products that are soiled or damaged by the customer. If tags and other accessories were lost.